Shipping Policy

Last updated: June 9, 2026

Welcome to Gadedly.

This Shipping Policy explains how products are delivered, how branch pickup works, and how spare parts and repair services are handled. By using Gadedly’s website or placing an order, you agree to the terms described in this policy.

1. Shipping Coverage

Gadedly may provide shipping for certain products within the Arab Republic of Egypt, depending on the product type, availability, and delivery location.

Some products or services may not be available for shipping, especially spare parts intended for repair services or products that require in-branch installation or inspection.

2. Products Available for Shipping

Products that may be available for shipping include:

• Mobile phones.

• Accessories.

• Chargers and cables.

• Earphones and audio products.

• Cases and screen protectors.

• Other electronic products available for direct sale.

Shipping availability will be confirmed after reviewing the order and verifying product availability and the suitable delivery method.

3. Spare Parts and Repair Services

Spare parts listed on Gadedly’s website and intended for repair services are usually for booking and in-branch installation only. They are not intended to be shipped as separate spare parts.

This includes, for example:

• Screens.

• Batteries.

• Back glass.

• Charging ports.

• Internal or external speakers.

• Camera lenses.

• Any part that requires technical installation or inspection.

In these cases, the customer books the part or service through the website or WhatsApp, then visits Gadedly’s branch for installation, inspection, and testing.

4. Branch Pickup

Customers may choose branch pickup where available.

Branch address:
Gadedly
Serag Mall, Gate 2, Ground Floor
Nasr City, Cairo, Egypt

We may contact the customer to confirm that the order is ready before visiting the branch, especially for limited-stock products or spare parts that require availability confirmation.

5. Order Processing Time

Order processing starts after Gadedly’s team confirms the order and customer details.

Available products are usually prepared as quickly as possible. Processing time may vary depending on:

• Product availability.

• Product type.

• Time of order placement.

• Need to confirm price or availability.

• Supplier or shipping company circumstances.

If there is any delay or the product is unavailable, we will contact the customer to explain the available options.

6. Delivery Time

Delivery time varies depending on the governorate, area, and shipping company.

Estimated delivery time within Egypt is usually 1 to 5 business days after order confirmation. Delivery may take longer in remote areas, during peak periods, or on public holidays.

Delivery times are estimates and not guaranteed, as delays may occur due to shipping companies, road conditions, holidays, or inaccurate address details.

7. Shipping Fees

Shipping fees, if applicable, will be shown during checkout or communicated to the customer before order confirmation.

Shipping fees may vary depending on:

• Governorate or area.

• Product weight or size.

• Order value.

• Shipping company used.

• Available offers at the time of order.

Gadedly may offer free shipping during certain promotions or when the order reaches a specific value. This will be clearly shown on the website or during order confirmation.

8. Shipping Information

The customer must provide accurate and complete shipping information, including:

• Name.

• Phone number.

• Governorate.

• City or area.

• Full address.

• Any landmark that helps the courier reach the location.

Gadedly is not responsible for delivery delays or failed delivery attempts caused by incorrect or incomplete customer information.

9. Order Confirmation Before Shipping

Gadedly’s team may contact the customer by phone or WhatsApp to confirm the order before shipping.

If we cannot reach the customer or the order is not confirmed within a reasonable time, Gadedly has the right to delay or cancel the order.

10. Inspecting the Order Upon Delivery

We recommend that customers inspect the shipment upon delivery and check the package and product condition as much as possible.

If there is visible damage to the shipment or a product mismatch, the customer should contact Gadedly as soon as possible and provide photos or a video showing the issue.

11. Shipment Damage During Delivery

If the product arrives damaged due to shipping, the customer should contact us immediately after receiving the order and provide:

• Order number.

• Clear photos of the packaging and product.

• A video, if possible, showing the product condition when opened.

• A brief description of the issue.

Gadedly’s team will review the case and take the appropriate action based on the product condition, shipping company, and Return and Refund Policy.

12. Failed Delivery or Non-Receipt

If the customer does not receive the order due to not answering, being unavailable at the address, or providing incorrect information, the order may be returned to Gadedly.

In this case, the customer may be responsible for shipping or re-shipping fees, depending on the case and the shipping company’s policy.

13. Changing the Address After Ordering

The customer may request to change the shipping address before the order leaves Gadedly or is handed over to the shipping company.

After the order has been handed over to the shipping company, address changes may not be possible or may require additional time or extra fees depending on the shipping company.

14. Shipping High-Value Phones and Devices

For phones or high-value devices, Gadedly may apply additional confirmation steps before shipping, such as identity confirmation, phone confirmation, or requesting partial or full advance payment depending on the case.

This helps protect both the customer and the store and reduces fake orders or fraud attempts.

15. Products Unavailable After Ordering

In some cases, a product may appear on the website, but after order review it may be found unavailable or its price may have changed due to market conditions.

In this case, we will contact the customer to explain available alternatives, modify the order, cancel it, or refund any paid amount if applicable.

16. Shipping and Returns

For exchange or return requests, shipping fees are subject to Gadedly’s Return and Refund Policy.

If the return is due to a manufacturing defect or an error by Gadedly, Gadedly will bear the appropriate shipping costs.

If the return is requested by the customer without a defect or error by Gadedly, the customer may be responsible for shipping or return fees depending on the case.

17. Important Notes

• Spare parts intended for repair are not shipped unless clearly agreed otherwise.

• Some services require the customer to visit the branch for inspection, installation, and testing.

• Shipping time starts after order confirmation, not immediately after placing the order on the website.

• Gadedly is not responsible for delays caused by the shipping company or incorrect customer information.

• Customers should keep the invoice or order proof for shipment tracking, returns, exchanges, or warranty claims.

18. Contact Information

If you have any questions about shipping or branch pickup, you can contact us at:

Email:
hello@gadedly.com

Address:
Gadedly
Serag Mall, Gate 2, Ground Floor
Nasr City, Cairo, Egypt