Warranty Policy

This Warranty Policy applies only to products and services purchased from Gadedly, including mobile phones, accessories, and spare parts installed at our store. The warranty does not cover products or services obtained from third-party vendors or external service centers.

The warranty period for products varies depending on the type of product and manufacturer, and may include, for example:

• Certain products are covered by a warranty of up to 100 days from the date of purchase, as specified on the product page or invoice.
• If a manufacturer or authorized service center warranty is available, their terms and coverage will apply alongside this policy.
• The original invoice or proof of purchase must be presented to claim warranty service.

The warranty period for maintenance services and spare parts depends on the quality of the part and the type of service, and generally includes:

• Up to 14 days for some economic or copy-quality spare parts.
• Up to 100 days for higher-quality spare parts such as high-copy or original parts, depending on the part type and what is stated on the invoice.
• The warranty for spare parts starts from the installation date at our store, not from the date of purchasing the part separately.

The part type (copy – high copy – original) and its specific warranty period are indicated on the invoice or service report.

The warranty covers manufacturing defects only, as recognized in the market and by authorized service centers, which affect the normal performance of the device or part without any signs of misuse or external damage. Warranty eligibility is determined after technical inspection and diagnostics carried out by our service team or the official service center (where applicable).

The warranty does not cover any damage resulting from misuse or external factors, including but not limited to:

• Cracks, breaks, dents, or damage caused by drops or physical impact.
• Exposure to liquids, moisture, or extreme temperatures.
• Pressure damage, frame bending, or any structural damage to the device.
• Any repairs, modifications, or opening of the device performed outside our service center or the official service provider after our service.
• Using non-original or incompatible accessories that may cause damage to the device or parts.

• Bring the device to our store along with the invoice, proof of purchase, or service report.
• Explain the issue to our technician and, if necessary, leave the device for inspection.
• The device or part will be inspected to determine whether the issue is covered under warranty (manufacturing defect) or caused by misuse.
• If the issue is confirmed to be covered by warranty, we will repair